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Frequently Asked Questions

How long does shipping take?

We process orders within 1 to 2 business days. Once dispatched, delivery takes 3 to 5 days. Please note that COD orders require verification, which may add 1 to 2 extra days to delivery time.

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) across India. However, COD orders require verification via call or WhatsApp before dispatch.

What is your return policy?

We offer a 5-day return policy, but an unboxing video is mandatory for return approval. Once approved, we arrange a pickup, and refunds take 7 to 15 working days after product inspection.

Can I exchange a product?

Yes! Exchanges are allowed within 48 hours of delivery. An unboxing video is required, and a flat shipping fee of ₹150 applies. Contact us at support@KinderEmpire.com to request an exchange.

How do I cancel my order?

Order cancellations must be requested within 24 hours of placing the order or before dispatch. Dispatched orders cannot be canceled. Frequent cancellations may lead to account blocking.